Our Returns Promise

Each Casa Amore piece is handcrafted by our artisans, so we want you to be delighted when your parcel arrives. If you're not, just let us know and we'll work with you to put things right.

Starting a Return

Write to us at casaamore@casaamore-international.com no later than 14 days after your order reaches you. In your email, please share:

• Your order number
• A few words about why you'd like to return or exchange the item
• Photos, if the item arrived damaged, faulty or not what you ordered

Our team will review your request and reply with the next steps and our return address. Please post the item back to us within 14 days of your email. It should be unused and in the same condition you received it. We suggest sending it with tracking and holding on to your postage receipt until the return is settled.

We can't accept returns in the following cases:

• Made-for-you pieces. It covers monogrammed, personalised, custom-sized and bespoke items, since each one is created to your specification. If one arrives damaged, faulty, incomplete or noticeably different from its listing, we will still resolve it for you.
• Used or changed items. This includes anything used, washed, altered or damaged after delivery, including items you have tried to repair yourself.
• Normal wear and tear.
• Known issues. We can't take back an item for an issue we pointed out to you before you placed your order.

Getting Your Money Back

• Please provide order number. Once your return is approved, your refund will reach you within 14 days. It will be paid to the person who placed the order, using the payment method they used at checkout.
• If a returned item shows handling beyond what's reasonable to inspect it, we may deduct an amount that reflects the drop in its value.

Who Covers Delivery Costs

• You've changed your mind and contacted us within 14 days. We'll refund what you paid for standard delivery. Premium options, such as express or next-day delivery, aren't refundable. The cost of posting the item back is yours.
• Your order arrived damaged, faulty, incomplete or not as described. We'll refund your original delivery charge and reimburse the reasonable cost of sending the item back.
• Any other return. The original delivery charge is not refunded.

Your Consumer Rights

Nothing in this policy limits the rights you have under consumer protection law.